Transparency

Moving standards and information

The practical policies and explanations behind our services, pricing, guides and booking process.

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AFS Removals mover holding a furniture blanket

Meet the moversDan, Finn, James and 4 more

Lines open seven days a week, 8:00am – 10:30pm.

Crews: Our own team; Employed by AFS, never subcontracted
Quote: In writing within 24 hours; Itemised from our published rates
Cover: Included as standard; Goods in Transit & Public Liability
Coordinator: One named contact; From the quote to the last box

Editorial standards
How our guides are made
How AFS Removals creates, checks and updates moving guides, including the limits of the information we publish.
Pricing transparency
How removals pricing works
A clear explanation of AFS Removals' published hourly, mileage, access and furniture-assembly pricing.
Vehicle guidance
Choosing the right removal vehicle
Compare the five AFS removal vehicle sizes, their confirmed load capacities and minimum booking times.
Moving-day planning
What happens on moving day
A practical overview of the AFS house-removal process, from access checks and protection through unloading.
Cover and care
Cover included with every move
What AFS Removals includes as standard: Goods in Transit cover, Public Liability cover, our own employed crew and a named move coordinator.
Booking guidance
Planning your removals booking
What to prepare when requesting a removal quote and what to do if your moving date changes.
Service standards
What AFS includes on a move
A clear list of the standard inclusions on an AFS Removals move and the services that need to be arranged separately.
Information policy
Request a correction or clarification
How to report an error or ask for clarification on AFS Removals website information.
Packing guidance
Packing and preparing for a move
Practical preparation guidance for an AFS removal, including box labels, fragile items and furniture that needs dismantling.
Long-distance moves
Planning a long-distance removal
How to prepare for a long-distance UK removal, including vehicle, loading, delivery and pricing considerations.
European moves
Planning a European house move
What to prepare when discussing a household move between the UK and an AFS European destination.
Commercial moves
Planning an office removal
A practical framework for preparing an office or commercial relocation with AFS Removals.
Location information
How our area pages work
How AFS Removals location pages are structured, what they can tell you and what they do not claim.
Customer guidance
Changing or cancelling a move
General guidance on changing or cancelling a removal booking, and the questions to ask about your specific contract.
Customer guidance
Raising a concern about a move
General steps for documenting and raising a concern about a removal booking or service.
International planning
Documents for a European move
General preparation guidance for documents and personal belongings when planning a move between the UK and Europe.

Moving standards and information

How our guides are made

How removals pricing works

Choosing the right removal vehicle

What happens on moving day

Cover included with every move

Planning your removals booking

What AFS includes on a move

Request a correction or clarification

Packing and preparing for a move

Planning a long-distance removal

Planning a European house move

Planning an office removal

How our area pages work

Changing or cancelling a move

Raising a concern about a move

Documents for a European move