Start with your booking terms
Check the written quote, booking confirmation and terms supplied for your move. They should explain the agreed service, price, date, payment arrangements and any conditions for changing or ending the booking. This page does not set AFS cancellation fees, notice periods or refund terms.
Give clear information
When contacting the company, provide your booking reference, original move date, the change you need and the best way to reach you. Ask for confirmation of any revised date, price or other effect on the booking in writing.
If you need independent advice
Consumer rights can depend on how and when a service was agreed, what has already been provided and the contract terms. UK Government guidance explains that cancellation terms must be fair; use the official resources below or seek independent advice for your circumstances.
Official resources
External guidance is provided for general information. Check it against your circumstances and the current version of the source.