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Information policy

Request a correction or clarification

Accurate information matters when someone is planning a move. If a page is unclear or wrong, tell us so it can be checked against the source data.

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Lines open seven days a week, 8:00am – 10:30pm.

Crews
Our own team
Employed by AFS, never subcontracted
Quote
In writing within 24 hours
Itemised from our published rates
Cover
Included as standard
Goods in Transit & Public Liability
Coordinator
One named contact
From the quote to the last box

What to send

Tell us the page URL, the wording or figure in question, and the correction or question you are raising. If it relates to a booking, use the contact details connected with that booking rather than posting personal information publicly.

How we assess it

We compare the issue with the data used by the page, such as the confirmed rate card, service information or company facts. If a fact cannot be verified, we do not replace it with an assumption merely to keep the page complete.

Booking-specific questions

Website content cannot confirm availability, a final price or the right plan for a particular property. For those questions, contact the team with your move details so they can be considered for your booking.