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Information policy

Request a correction or clarification

Accurate information matters when someone is planning a move. If a page is unclear or wrong, tell us so it can be checked against the source data.

Or call 0333 772 3714Seven days a week, 8am – 10:30pm

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335 Google reviews · Read them
Crews
Our own team
Quote
In writing within 24 hours
Cover
Included as standard
Coordinator
One named contact

What to send

Tell us the page URL, the wording or figure in question, and the correction or question you are raising. If it relates to a booking, use the contact details connected with that booking rather than posting personal information publicly.

How we assess it

We compare the issue with the data used by the page, such as the confirmed rate card, service information or company facts. If a fact cannot be verified, we do not replace it with an assumption merely to keep the page complete.

Booking-specific questions

Website content cannot confirm availability, a final price or the right plan for a particular property. For those questions, contact the team with your move details so they can be considered for your booking.