Before loading
Tell the coordinator about access, stairs, lifts, large furniture and anything that is not moving. Keep keys, documents, medication and valuables with you. If you are packing yourself, label boxes by their destination room to make unloading more useful.
Loading and protection
The published house-removals process includes protecting floors and doorways, blanket-wrapping furniture and loading in an order that supports unloading. Packing materials are brought by the crew and itemised in your quote; packing and furniture dismantling are separate services when required.
At the new address
Boxes can be unloaded into the rooms you have labelled them for. If a move involves furniture that needs dismantling and reassembly, flag it when you enquire so the item and time can be included in the plan.